F.A.Q.

DO YOU SHIP WORLDWIDE?
YES!

 

WHAT'S YOUR RETURNS POLICY?
PLEASE MAKE SURE TO CHECK OUT OUR RETURNS POLICY HERE.

 

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
PLEASE MAKE SURE TO CHECK OUT OUR SHIPPING POLICY HERE.

 

I HAVE PRE-ORDERED AN ITEM BUT NOT RECEIVED IT YET. WHERE IS IT?
PRE-ORDER MEANS YOU CAN BUY NOW SOMETHING THAT WILL BE AVAILABLE IN THE FUTURE. NORMALLY AT LEAST ONE MONTH AFTER A PRODUCT HAS BEEN ANNOUNCED. 

EG. A NEW T-SHIRT IS ANNOUNCED IN JULY. THIS WILL BE AVAILABLE AND WILL BEGIN SHIPPING AT LEAST IN SEPTEMBER. 

WE DO PRE-ORDERS TO LET PEOPLE SECURE SOMETHING THAT WILL SELLOUT FAST OR FOR VERY LIMITED EDITION PRODUCTS. 

ALL PRE-ORDERS WILL NOT BE REFUNDED BEFORE SHIPPING. 

 

CANCEL MY ORDER
REACH US OUT VIA EMAIL AT OHWLYENT@GMAIL.COM AND PLEASE INCLUDE ORDER NUMBER IN THE MESSAGE TO MAKE IT EASIER FOR US TO FIND YOUR ORDER. YOU CAN CANCEL YOUR ORDER WITH US ONLY IF YOUR ORDER HAS NOT LEFT OUR WAREHOUSE. IF THE ORDER HAS BEEN ALREADY SHIPPED YOU WON'T BE ABLE TO CANCEL THE ORDER. YOU CAN INSTEAD ASK FOR REFUND AND RESEND THE ORDER BACK TO US. PLEASE NOTE THAT YOU WILL BE ENTITLED TO COVER SHIPPING COST. 

 

I HAVE RECEIVED THE WRONG ORDER
IF THIS IS THE CASE, PLEASE CONTACT US VIA EMAIL OVER AT OHWLYENT@GMAIL.COM AND SEND US ALL THE DETAILS. 

 

CAN I DESIGN FOR STAIN THE CANVAS? 
UNFORTUNATELY WE DO NOT ACCEPT EXTERNAL DESIGNERS / DESIGNS FOR MERCHANDISE PURPOSES. 

 

CAN YOU SEND ME FREE ITEMS TO PROMOTE ON MY BLOG/YOUTUBE/INSTAGRAM
PLEASE CONTACT OUR MANAGEMENT VIA EMAIL OVER AT OHWLYENT@GMAIL.COM TO DISCUSS ABOUT IT, MAKE SURE TO SEND ALL THE DETAILS. 

 

FOR ANY OTHER QUESTIONS PLEASE REACH US OUT VIA EMAIL OHWLYENT@GMAIL.COM